OC and INLAND EMPIRE
Edgar, is an experienced network tech professional with a robust background in Networking, customer service, teamwork, and computer competencies. He handles network and application issues, assists with VPN client setups, and monitors server downtimes. Previously, Edgar was a Technical Support Agent Tier 2 at TP-Link USA Corp, where he provided extensive support for networking products, including routers, switches, modems, and access points. He assisted users with network needs, beta-tested new products, supported VIP customers, and offered technical support in both English and Spanish. His earlier roles include Technical Support Agent Tier 2 at Launch Tech USA, where he supported diagnostic car scanners and assisted sales teams with technical queries, and Technical Support Agent at VoIP.ms, where he specialized in VoIP technology, network troubleshooting, and business support for reseller accounts. Edgar holds an Associate of Arts degree and is bilingual in Spanish and English.